By learning to listen with what St Benedict calls ‘the ear of the heart’ we learn also to become more sensitive to the tone of voice in other people. Someone telephones us or calls by out of the blue and starts chattering away. If we are alert we may detect from the tone of their voice that what they really want is to speak about something else – and so we wait patiently. Our task then is to listen wholeheartedly, not to rush in with good advice! More often than not it is the depth and quality of our listening that enables the other person to find their own solution.
